Tour Operator – Terms and Conditions

  1. You are being provided with these terms and conditions because you have indicated that you are a tour operator applying for attendance passes to one or more commemorative services (Commemorations) on behalf of one or more customers.
  2. In consideration of the opportunity to submit application(s) on behalf of your customers, you agree to be bound by, and comply with, the terms and conditions set out in this document.
  3. In these terms and conditions, the terms ‘you’ and ‘your’ includes any person, body corporate or other legal person carrying on a business which is making an application for an attendance pass on behalf of one or more of its customers. Unless the contrary intention appears, terms used in this document have the same meaning as those used in the Event and Attendance Pass Terms and Conditions, and the interpretation rules prescribed in clause 4 of the Event and Attendance Pass Terms and Conditions apply to the interpretation of these terms and conditions.
  4. The Australian Government may request from you, evidence that you have:
    • provided the customer or their legal guardian with a copy of the Event and Attendance Pass Terms and Conditions and the Overseas Commemorations – Privacy Notice
    • been authorised by the customer or their legal guardian in writing to apply for an attendance pass on their behalf (in the form of an email, letter or other written form), and
    • obtained written acknowledgement from the customer or their legal guardian (in the form of an email, letter or other written form) that you have provided them with a copy of the Event and Attendance Pass Terms and Conditions and the Overseas Commemorations – Privacy Notice, that they have read, understood and agree to the terms contained within those documents.
  5. You acknowledge and agree that the Australian Government may require you to provide it with evidence of the matters set out in clause 4 above, and that any delay or failure on your part to provide that evidence may result in any applications made by you on behalf of your customers being delayed or rejected.
  6. You warrant and represent that the information you provide when making an application on behalf of a customer is true and correct to the best of your knowledge and belief. Any attendance pass issued on the basis of inaccurate or incomplete information may be cancelled by the Australian Government pursuant to the Event and Attendance Pass Terms and Conditions.
  7. The Australian Government will issue attendance passes to your customers in accordance with the Allocation Rules set out in Schedule A to the Event and Attendance Pass Terms and Conditions. Any attendance pass issued as a result of an application made by you on behalf of a customer belongs to that customer and not to you. You agree that you have no claim, right or entitlement to the attendance pass, including in circumstances where the customer has cancelled their tour booking with you.
  8. Any employee, contractor or agent of yours who wishes to, or is required to, attend a Commemoration must apply for and be issued with an attendance pass.
  9. You agree that the Australian Government will not be liable to you for any loss, damage, cost or expense (including any personal injury, damage to property or loss of profits) suffered, incurred or that may be incurred by reason of, or in respect of, any person’s attendance, or proposed attendance, at a Commemoration. Under no circumstances will the Australian Government be liable for foreseeable or unforeseeable, or direct or indirect, loss or damage in any form. This includes any loss, damage cost or expense incurred or that may be incurred by you as a result of the cancellation, change or postponement of a Commemoration, or the cancellation of one or more attendance passes.
  10. The Australian Government does not accept any responsibility whatsoever for any technical failure or malfunction or any other problem which may result in any email or application not being properly recorded or received.
  11. These terms and conditions, and any dispute arising out of or in connection with them, are governed by the laws of the Australian Capital Territory and the courts of that Territory shall have non-exclusive jurisdiction to decide any matter arising out of these terms and conditions.
  12. The Australian Government will manage all personal information collected from you in accordance with its Overseas Commemorations – Privacy Notice. You consent, and have obtained your customer’s consent, to DVA using and disclosing the information provided for the purposes of determining eligibility to attend the Commemorations, issuing of an attendance pass and for all matters relating to the management and delivery of the Commemoration (the Purposes). This may include sharing information with those involved in organising and managing the event and disclosing information to relevant government agencies (Australian domestic and foreign) including law enforcement and security agencies. You consent, and have obtained your customer’s consent, to relevant government agencies sharing information that they may hold in relation to you or your customers to further the Purposes.

Contact information

Department of Veterans’ Affairs
Phone: 1800 VETERAN (1800 838 372)
International callers: +61 2 6289 1133
Email: commemorations@dva.gov.au

 

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