Overseas Commemorations – Privacy Collection Notice
- The Department of Veterans’ Affairs (DVA) is responsible for organising certain commemorative services (Commemorations). To attend a Commemoration, a person must have an attendance pass or an official invitation. DVA is bound by the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs) contained in Schedule 1 with respect to the collection, use and disclosure of personal information. This Overseas Commemorations – Privacy Collection Notice (Notice) provides information about information collected for applications for attendance passes for Overseas Commemorations. For more general information about how DVA manages personal information, please see DVA’s Privacy Policy.
- In this Notice, Information means all information you provide (on your own behalf or on behalf of another person) in relation to the Overseas Commemorations, including:
- personal information, being your name, date of birth and contact details; and
- where applicable, sensitive information, being health and accessibility information for the purposes to assess and allocate accessibility services.
Information may be provided through the online registration and accreditation system (see section 4 below) or directly to DVA.
- Online applications for attendance passes may be made by a person on their own behalf, or on behalf of another person. If you are applying on behalf of another person, you are required to bring this Notice and the Event and Attendance Pass Terms and Conditions to that person’s attention. You must have their permission to act on their behalf in making this application.
Collection of your personal information
- DVA has contracted Ticketek Pty Ltd (ABN 92 010 129 110) to provide an online registration and accreditation system for issuing attendance passes. The information that you provide (on your own behalf or on behalf of another person) using the online registration and accreditation system will be collected and held by Ticketek Pty Ltd in accordance with their obligations under their contract with DVA and Ticketek’s Privacy Policy. This includes the requirement to delete or destroy personal information once its contract with DVA has ended. Please note that all Information provided through the online registration and accreditation system will also be provided to DVA.
- Applications made over the phone will be received by DVA directly. Information that you provide to DVA (on your own behalf or on behalf of another person) may also be provided to Ticketek Pty Ltd for the purposes of determining eligibility to attend the Overseas Commemorations and issuing attendance passes for the Overseas Commemorations.
Use and disclosure of your personal information
- DVA and Ticketek Pty Ltd will collect and use your personal Information for the following purposes (Purposes):
- determining eligibility to attend the Overseas Commemorations;
- issuing attendance passes for Overseas Commemorations;
- if you (or the person on whose behalf you are applying) are successful, in securing an attendance pass, for all matters relating to the management and delivery of the Overseas Commemorations which may include consular, diplomatic, law enforcement and security-related activities;
- assessing and allocating accessibility services, including the accessibility shuttle service and accessible seating;
- contacting you before, during and after the Overseas Commemorations about registration and event updates, including by email and SMS; and
- where you have separately consented, contacting you to discuss sharing your family story.
- Some of the personal information requested may be sensitive information, being health and accessibility information. DVA and Ticketek Pty Ltd will collect and use that information to assess and allocate accessibility services. If you are answering on behalf of another person, you must bring this Notice to their attention.
- If you have identified and disclosed a family connection to the campaign, DVA may contact you about that connection. DVA will obtain your consent before sharing your story, including your personal information, with the media.
- DVA and Ticketek Pty Ltd may disclose your Information to government agencies in Australia, New Zealand, France, and Türkiye for security and law enforcement purposes, including law enforcement and security agencies, for the purpose of law enforcement and security related activities to ensure the safety and security of attendees. Information disclosed to agencies of New Zealand, France and Türkiye will be handled under the laws of those countries, which differ from Australian privacy law. Please see DVA and Ticketek’s Privacy Policies for further information regarding how personal information may be collected, used and disclosed and where that may be stored overseas.
- DVA will take reasonable steps to ensure that all overseas government agencies handling your Information will comply with the Australian Privacy Principles (APPs) in accordance with the Privacy Act, where applicable.
- The Information will be stored securely by DVA and may be destroyed in due course in accordance with the Archives Act 1983 (Cth). DVA’s Privacy Policy contains more information about DVA’s privacy practices, including information about how you may access your personal information held by DVA, seek correction of that information and make any complaints. It also contains information about how DVA will deal with any privacy complaint. See DVA Privacy Policy for more information. Please refer to Ticketek’s privacy policy for further Information about how Ticketek will store information on behalf of DVA.
If we do not collect your personal information
- Participation and attendance at the Commemoration is entirely voluntary. You are under no obligation to provide the information requested or consent to its disclosure as outlined in this Notice. However, if you do not agree with this Notice and also accept to be bound by the Event and Attendance Pass Terms and Conditions, You, or the person on whose behalf you are applying for an attendance pass, will not be able to receive an attendance pass.
If you have any questions about this Notice, please use the below contact details to seek more information.
Contact information
Department of Veterans’ Affairs
Phone: 1800 VETERAN (1800 838 372)
International callers: +61 2 6289 1133
Email: commemorative.events@dva.gov.au